118 118 – A Cut Above The Rest
While our standard offering is one that delivers true customer and client satisfaction, we have also built enhanced services that are both highly efficient in terms of Operation and innovative through the use of cutting-edge Technology suite. Central to our offerings are the following elements:
- An Experienced Management Team
- A Leading Multi-Channel contact center solution delivering voice, messaging and digital engagements
- Innovation through Artificial Intelligence and Chatbots
- Intelligent IVR integrated with enriched data sources promoting enhanced customer journeys
- An Experienced on-premise and remote workforce leveraging innovative solutions
- Industry standard/best practice of Operational efficiencies
- Robust management of KPIs
Leveraging over 25 years in Business Process Outsourcing (BPO) and Technology delivery, our team designed and managed a suite of services both operationally and technically suitable to underpin a leading Information Services brand. The offering, a step above our standard BPO solution, has been crafted and tuned to deliver Operational Excellence through our experienced management team, measured through the adherence to robust KPIs. The solution, underpinned by a leading multi-channel technology stack, delivers the building blocks of a modern digital transformation journey coupled with enriched consumer data-driven experiences, allowing the consumer to seamlessly interact through the medium of choice.
Taking the knowledge gleaned from our flagship Information Services suite, our team embarked on a secondary business solution that delivers high-quality digital engagements within the Financial Services sector, utilizing modern technological advancements to match consumer with call handling operator and leveraging a multi-channel engagement platform to enable a digital engagement strategy. Integrating Customer Relationship Management (CRM) layers and intelligent IVR solutions, the offering drives efficient outcomes and overall customer satisfaction. The overall BPO solution is one that blends our experience of traditional contact center techniques with modern digital automation to deliver a solution that stands above others within the Financial Services sector.