February 16, 2006
INFONXX Names Michelle Castillo Chief Operating Officer for North America
Bethlehem, PA—INFONXX today announced Michelle Castillo has been promoted to Chief Operating Officer for North America.
“After a nationwide search, we realized the best person for the job was already working for us,” said Margaret Scholl, INFONXX North America CEO. “Her significant talents and skills make her a perfect fit in her expanded operational role.”
As COO, Castillo is now responsible for all phases of North America operations, including oversight of its global call center network, integration of new vertical markets, speech recognition technologies, and implementing the company’s strategic direction. She will also oversee the company’s Quality and Training.
Castillo joined INFONXX in June 2000 as Pennsylvania call center manager. Less than one year later, she moved to the company’s call center in Tucson, Arizona, where for a time she also managed the California call center.
Castillo returned to the North America headquarters in 2003 as Vice President for Operations, overseeing the opening of four call centers, the integration of automation technology, the implementation of electronic workforce management tools and the re-structuring of the company’s customer service representatives’ compensation programs.
Castillo attended the University of North Carolina Charlotte. A veteran of call center operations, she also worked with Sprint and Time Warner Cable in various call center capacities.
Scholl added, “Michelle brings a positive perspective, a drive for excellence and a record of success into her new duties. As the company continues to grow, her steady leadership and vast experience will be a vital part of our senior management team.”
About INFONXX
Information services leader INFONXX delivers customer-focused solutions through content driven technological innovations, flexible service transport options and industry-leading product offerings. As the world's largest independent provider of directory assistance and enhanced information services, INFONXX was ranked first throughout 2005 among third-party DA providers in the Paisley Group's National Directory Assistance Performance IndexSM in the key indicator of “Calls Passed” – the overall measure of customers cared for and fulfilled. INFONXX employs thousands of customer service representatives, support personnel, and technical staff, as well as one of the most reliable speech recognition and network architectures in the industry. |
