April 3, 2006
INFONXX to Provide VoIP-Based Directory Assistance for my people™
Customers of my people gain access to value-added services such as dining information, movie listings, and sports scores
Bethlehem, PA—INFONXX, the world’s largest independent provider of directory assistance and enhanced information services, announced today that it will provide my people, a nationwide residential voice over IP (VoIP) service provider, with enhanced directory assistance services for its customer base. In addition to residential and business directory assistance, INFONXX information services available to my people callers are DiningSource®, HoroscopeSource®, lottery results, MovieAssist®, sports scores, StockSource®, time of day information, and WeatherAssist®.
“INFONXX was clearly positioned as a leader in the directory assistance category for voice over IP when we started looking for a solution,” said Alan Creighton, president and CEO of my people. “Throughout our evaluation process, INFONXX impressed us with a clear understanding of our business, as well as the recognition that as our technology partner they must be equally committed to providing superior levels of customer service and value.”
my people benefits from INFONXX’s robust IP-based architecture – a network that connects VoIP callers using its information services to their requested listings completely and securely over the Internet. “Harnessing the power of VoIP to seamlessly connect to our information services truly fulfills the promise of the technology,” said Margaret Scholl, INFONXX North America CEO. “my people’s unique value proposition – using speech-enabled dialing and Internet content retrieval, along with other new features – truly leverages the potential of VoIP, and how it will create value for users now and in the future.”
INFONXX also connects my people’s users through VoIP call completion, which eliminates the need for the caller to remember or write down the queried number. Instead, the caller remains on the line as the directory assistance operator connects him or her to the requested listing without having to disconnect and redial.
About my people
my people is a next generation phone service that offers fun, unique features that make it easy to stay organized and connected with family and friends. my people offers new tools to help busy households better organize their lives, at a price that is much lower than traditional, commodity phone service. my people service includes all the traditional call features such as voice mail and caller ID, and many not available elsewhere such as “One Call Tell All,” “Emergency Link” and “Reminder Calls.” my people, a sister company to Momentum Telecom, a traditional telephone provider operating in a nine-state Southeast region, is privately funded and headquartered in Birmingham, Alabama. For more information about my people, visit www.mypeople.com.
About INFONXX
Information services leader INFONXX delivers customer-focused solutions through content driven technological innovations, flexible service transport options and industry-leading product offerings. As the world's largest independent provider of directory assistance and enhanced information services, INFONXX was ranked first throughout 2005 among third-party DA providers in the Paisley Group's National Directory Assistance Performance IndexSM in the key indicator of “Calls Passed” – the overall measure of customers cared for and fulfilled. INFONXX employs thousands of customer service representatives, support personnel, and technical staff, as well as one of the most reliable speech recognition and network architectures in the industry. |
