Automatic Calling
Our Outbound Dialer automatically places calls, enabling agents to call more customers by decreasing the time it takes to place a call, and our call center technology gives you a range of sophisticated dialing modes, including predictive dialer (when agents are available), progressive dialer (wait for agent availability), preview (agent reviews contact and dials) and manual. We give you proactive outreach and outbound applications for every stage of the customer engagement journey.
Automatic Calling
Our Outbound Dialer automatically places calls, enabling agents to call more customers by decreasing the time it takes to place a call, and our call center technology gives you a range of sophisticated dialing modes, including predictive dialer (when agents are available), progressive dialer (wait for agent availability), preview (agent reviews contact and dials) and manual. We give you proactive outreach and outbound applications for every stage of the customer engagement journey.
A robust dialing engine across all channels
The CX100 dialing engine supports answering machine/voicemail detection, automated messaging and outbound IVR solutions, email delivery (an alternative or complement to telephone contact) and text message delivery, all in compliance with regulations such as TCPA (Telephone Consumer Protection Act) and OFCOM (Office of Communications Act). Our call analysis feature determines the result of each attempt: answered, busy, failed and no answer
A Robust Dialing Engine Across All Channels
The CX100 dialing engine supports answering machine/voicemail detection, automated messaging and outbound IVR solutions, email delivery (an alternative or complement to telephone contact) and text message delivery, all in compliance with regulations such as TCPA (Telephone Consumer Protection Act) and OFCOM (Office of Communications Act). Our call analysis feature determines the result of each attempt: answered, busy, failed and no answer
Seamless CRM integration
CX100 is an adaptive, on-demand cloud outbound solution for customer acquisition, retention and renewal – it gives you real flexibility, enabling you to design custom outbound campaigns. The CX100 interface makes it easy for your IT team to build logic flows for access URLs, screen-pops or data-dips. Our prebuilt and RESTful APIs integrate seamlessly with any CRM, including industry-leading platforms such as Salesforce, Oracle, Zoho and Zendesk. Web services for direct database access offer flexibility beyond out-of-the-box integrations to extend your current processes. Centralize your sales pipeline data and use features such as click-to-call.
Seamless CRM integration
CX100 is an adaptive, on-demand cloud outbound solution for customer acquisition, retention and renewal – it gives you real flexibility, enabling you to design custom outbound campaigns. The CX100 interface makes it easy for your IT team to build logic flows for access URLs, screen-pops or data-dips. Our prebuilt and RESTful APIs integrate seamlessly with any CRM, including industry-leading platforms such as Salesforce, Oracle, Zoho and Zendesk. Web services for direct database access offer flexibility beyond out-of-the-box integrations to extend your current processes. Centralize your sales pipeline data and use features such as click-to-call.
Incorporate Outbound Into Your Customers’ Journeys
CX100 helps organize your outbound dialing campaigns into unified customer journeys: it’s a feature-rich outbound solution with agent-based predictive dialing, interactive services and proactive outreach with phone, email and SMS text notifications, as well as 98 percent live person detection accuracy (within one second). The CX100 platform’s user interface selects and displays relevant information based on context, then compiles this information, including interaction history, from all sources, and presents it in one place, along with real-time statistics. And you only pay for what you use.
Incorporate outbound into your customers’ journeys
CX100 helps organize your outbound dialing campaigns into unified customer journeys: it’s a feature-rich outbound solution with agent-based predictive dialing, interactive services and proactive outreach with phone, email and SMS text notifications, as well as 98 percent live person detection accuracy (within one second). The CX100 platform’s user interface selects and displays relevant information based on context, then compiles this information, including
